Location: Ottawa, ON
Salary: $1,500.00-$2,800.00 per week
Job type: Full Time , Part time
Shift/Hours: Morning, night, overnight
Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.
When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.
Benefits vary by position. All Canadian North employees are eligible for:
- Health, Dental, and Wellness benefits
- Free/reduced rate flight & cargo privileges
- Retirement plan
- Referral program
Duties and Responsibilities
Interested candidates should be able to perform the following duties and responsibilities:
- Comply with Company and MOT Standards and Regulations;
- Assist with claims for damaged or missing goods;
- Maintain records as required;
- Record flight arrival and departing times;
- Conduct radio communications with the aircraft;
- Process load control data;
- Issue Airway Bills and process sales reports for deposit;
- Disseminate information;
- Process shipment and reception of all cargo;
- Initiate claims resulting from missing and damaged cargo;
- Perform other duties and functions related to the foregoing;
- Assist Cargo/Ramp Attendant Agent if so required;
- Cargo reservations create reservations and compute fares for customers;
- Other duties as assigned.
Skills and Qualifications
Include, but not limited to, the following minimum skills and qualifications:
- Must possess a High school diploma or equivalent related work experience i.e. warehouse, forklifts, customer service industry, etc;
- Must have 1 year of related experience;
- Previous accounting experience considered an asset;
- Knowledge and experience, preferably in cargo/ramp operations, considered an asset;
- Knowledge of Canadian North’s Cargo computer program;
- Knowledge of Canadian North Cargo and Ramp procedures manual;
- Operational knowledge of company aircraft handling;
- Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods acceptance level certificate;
- Demonstrated strong communication, organizational, & interpersonal skills;
- Ability to accomplish multiple tasks in high pressure, high volume environment;
- Proven customer service skills;
- Ability to communicate in Inuktut a definite asset;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance
- Program regulated by Transport Canada.
Apply in writing with a cover letter and résumé to:
Canadian North Human Resources Department
Internal and External candidates will be interviewed simultaneously. Only successful candidates will be contacted for interviews. Canadian North is committed to employment equity.
This advisory was posted on June 14, 2023.
Equal Opportunity Employment
Canadian North is an equal opportunity employer. Members of designated groups (Inuit, First Nations, Métis, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.
Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group. We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada. Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.
Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life. We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.
One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.
Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within Canada’s North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources. Our values are safety, integrity, teamwork, innovation, service excellence, community, and respect.
What skills and qualities are important for a Cargo Agent?
A Cargo Agent plays a vital role in managing and coordinating the transportation and logistics of goods and cargo. To be successful in this role, several skills and qualities are important:
- Knowledge of Freight and Logistics: A Cargo Agent should have a solid understanding of freight forwarding, transportation modes (air, sea, land), customs regulations, and logistics processes. This knowledge helps them effectively coordinate the movement of cargo and navigate any regulatory requirements.
- Organizational Skills: Cargo Agents handle multiple shipments simultaneously, each with its own documentation, schedules, and requirements. Strong organizational skills are necessary to track and manage these shipments, ensuring timely delivery and compliance with regulations.
- Attention to Detail: Cargo Agents must meticulously review and verify shipping documents, customs forms, and other paperwork to ensure accuracy and compliance. Attention to detail is crucial to prevent errors, avoid delays, and maintain smooth operations.
- Communication Skills: Effective communication is vital for Cargo Agents as they interact with clients, carriers, customs officials, and various stakeholders involved in the transportation process. Clear and concise communication helps to convey shipment details, resolve issues, and provide updates to all parties involved.
- Problem-Solving Ability: Cargo Agents often encounter challenges such as logistical issues, customs delays, or disruptions in the transportation chain. The ability to think critically, analyze situations, and find solutions is essential for overcoming these obstacles and minimizing the impact on cargo delivery.
- Customer Service Orientation: Cargo Agents work closely with clients, addressing their inquiries, providing shipment updates, and ensuring their satisfaction. A customer service mindset, including good interpersonal skills and the ability to build relationships, helps in delivering high-quality service and fostering long-term partnerships.
- Time Management: Cargo Agents deal with time-sensitive shipments and must coordinate various tasks simultaneously. Effective time management skills enable them to prioritize activities, meet deadlines, and ensure the smooth flow of cargo operations.
- Adaptability: The cargo industry can be dynamic, with shifting priorities, changing regulations, and unexpected challenges. Cargo Agents need to be adaptable, flexible, and able to adjust to evolving situations while maintaining the efficiency of cargo operations.
- Computer and Technical Skills: Proficiency in using computer systems, transportation management software, and other relevant tools is important for Cargo Agents. They should be comfortable working with digital platforms for tracking shipments, generating reports, and managing logistics processes.
- Knowledge of International Trade: Given the global nature of cargo transportation, understanding international trade practices, import/export regulations, and customs requirements is valuable for Cargo Agents. Familiarity with Incoterms (international commercial terms) and trade agreements can contribute to efficient and compliant cargo management.
While these skills and qualities are important for Cargo Agents, it’s essential to note that specific requirements may vary depending on the employer, industry, and the scope of the cargo operations involved.
What education and certification are required to become a Cargo Agent?
The educational requirements for becoming a Cargo Agent can vary depending on the employer and the specific industry. While a high school diploma or equivalent is typically the minimum educational requirement, some employers may prefer candidates with additional education or specialized training in logistics, transportation, or a related field.
Here are some educational paths and certifications that can enhance your prospects as a Cargo Agent:
- Degree Programs: Pursuing a bachelor’s degree in logistics, supply chain management, international business, or a related field can provide you with a comprehensive understanding of cargo operations, transportation modes, and logistics management. These degree programs may also offer courses that cover customs regulations, international trade, and supply chain logistics.
- Vocational or Trade Schools: Some vocational or trade schools offer certificate or diploma programs specifically focused on logistics and transportation. These programs provide practical training and knowledge in areas such as cargo handling, transportation modes, documentation, and logistics operations.
- Professional Certification: While not always mandatory, obtaining relevant certifications can demonstrate your competence and commitment to the field. Here are a few certifications that can be beneficial for Cargo Agents:
- Certified International Freight Forwarder (CIFF): Offered by the International Freight Forwarders Association (IFFA), this certification validates knowledge in freight forwarding practices, documentation, regulations, and logistics operations.
- Certified Logistics Professional (CLP): This certification, provided by the American Society of Transportation and Logistics (ASTL), covers various aspects of logistics and transportation, including cargo management, supply chain operations, and logistics technology.
- Certified Customs Specialist (CCS): Offered by the National Customs Brokers & Forwarders Association of America (NCBFAA), this certification focuses on customs regulations, compliance, and documentation requirements for international trade and cargo handling.
It’s important to note that the specific educational requirements and certifications can vary depending on the employer, industry, and the nature of cargo operations. Some employers may prioritize work experience and on-the-job training over formal education. Therefore, it is advisable to research the requirements of the specific industry or company you are interested in working for. Additionally, gaining practical experience through internships or entry-level positions in logistics or freight forwarding can also provide valuable exposure to the field.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What is the work environment like for Cargo Agent?
The work environment for a Cargo Agent can vary depending on the employer and the specific nature of the cargo operations. Here are some common aspects of the work environment for a Cargo Agent:
- Office Setting: Cargo Agents typically work in office settings, either within a freight forwarding company, a logistics department of a larger organization, or a dedicated cargo handling facility. They utilize computers, telephones, and other office equipment to manage and coordinate cargo operations.
- Fast-Paced and Dynamic: The cargo industry is often fast-paced and dynamic, with time-sensitive shipments and tight deadlines. Cargo Agents are responsible for coordinating multiple shipments simultaneously, responding to changing requirements, and adapting to unexpected situations.
- Interaction with Various Stakeholders: Cargo Agents interact with a diverse range of stakeholders, including clients, shippers, consignees, carriers, customs officials, and other logistics service providers. Effective communication and interpersonal skills are essential for building relationships, resolving issues, and ensuring smooth cargo operations.
- Team Collaboration: Cargo Agents frequently collaborate with colleagues from different departments, such as sales, operations, customs clearance, and transportation. They work together to ensure the efficient handling, documentation, and transportation of cargo.
- Use of Technology and Software: Cargo Agents utilize various technological tools and software systems to manage cargo operations. This can include transportation management systems (TMS), customs documentation software, tracking systems, and communication platforms. Proficiency in using these tools is important for efficient workflow and accurate record-keeping.
- Documentation and Paperwork: Cargo Agents are responsible for managing and processing a variety of shipping documents, including bills of lading, customs forms, commercial invoices, and certificates of origin. Attention to detail and adherence to regulatory requirements are crucial to ensure accurate and compliant documentation.
- Global Operations: The cargo industry involves international trade and transportation. Cargo Agents may coordinate shipments across different countries, dealing with customs regulations, international trade laws, and diverse cultural practices. Familiarity with international shipping procedures and customs requirements is beneficial in this global work environment.
- Time Management and Prioritization: Cargo Agents handle multiple tasks simultaneously, such as scheduling shipments, coordinating with carriers, tracking cargo movements, and resolving issues. Effective time management skills and the ability to prioritize tasks are important for meeting deadlines and ensuring smooth cargo operations.
- Potential for Travel: Depending on the employer and specific job requirements, Cargo Agents may occasionally need to travel to meet with clients, attend industry conferences, or visit shipping facilities. Travel opportunities can vary, but it is something to consider in certain roles within the cargo industry.
It’s worth noting that the work environment for a Cargo Agent can be demanding and require a high level of attention to detail, problem-solving, and customer service. However, it can also be rewarding for those who enjoy working in a fast-paced industry with global connections and the opportunity to facilitate the movement of goods across borders.