As a hotel receptionist, you play a vital role in ensuring a positive guest experience and providing exceptional customer service. You will be the first point of contact for guests, greeting them upon arrival, handling check-ins and check-outs, and addressing their inquiries and needs throughout their stay. Your friendly and professional demeanor, attention to detail, and excellent communication skills will contribute to creating a welcoming and comfortable environment for guests.
- Location: Baie-Saint-Paul, QC
- Salary: 18.00 hourly / 30 to 40 hours per week
- Terms of employment Permanent employment: Full time Day, Evening, Weekend, Morning
- Start date: Starts as soon as possible
- Vacancies 1
- Secondary (high) school graduation certificate
Experience an asset
- Greeting and welcoming guests upon arrival with a friendly and professional attitude.
- Managing guest check-ins and check-outs, ensuring accurate registration and payment processes.
- Answering phone calls, emails, and in-person inquiries promptly and courteously.
- Providing information about hotel facilities, services, and local attractions to guests.
- Assisting guests with their luggage, transportation arrangements, and special requests.
- Handling guest complaints or concerns in a professional and efficient manner, finding appropriate resolutions to ensure guest satisfaction.
- Maintaining accurate guest records and ensuring confidentiality of guest information.
- Collaborating with other hotel departments to coordinate guest requests and ensure a seamless experience.
- Taking reservations, managing room allocations, and updating the hotel’s reservation system.
- Handling cash transactions, processing payments, and maintaining accurate accounting records.
- Keeping the reception area clean and tidy, ensuring a presentable and welcoming atmosphere.
- Adhering to hotel policies and procedures, including safety and security protocols.
- Previous experience in customer service or hospitality roles is preferred.
- Excellent communication and interpersonal skills to interact effectively with guests and team members.
- Strong attention to detail and organizational skills to manage guest records and handle multiple tasks efficiently.
- Friendly and professional demeanor, with the ability to remain calm and composed in high-pressure situations.
- Proficiency in using hotel management software and common office applications.
- Flexibility in working hours, including evenings, weekends, and holidays.
- Fluent in multiple languages is a plus, especially in hotels with international guests.
- Knowledge of local attractions and amenities to provide recommendations to guests.
- Ability to handle difficult situations and resolve guest complaints with tact and diplomacy.
- High level of integrity and respect for guest privacy and confidentiality.
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests’ departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Central reservation system (CRS)
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
Here are some frequently asked questions to help you gain a better understanding of this Hotel receptionist:
What does a hotel receptionist do?
A hotel receptionist is responsible for providing excellent customer service to hotel guests. They handle guest check-ins and check-outs, answer inquiries, make reservations, assist with concierge services, handle phone calls and emails, and ensure a smooth and pleasant experience for guests during their stay.
What skills do you need to be a hotel receptionist?
Hotel receptionists should have strong communication and interpersonal skills to interact effectively with guests from diverse backgrounds. They should have excellent customer service skills, attention to detail, organizational skills, and the ability to multitask in a fast-paced environment. Proficiency in using hotel management software and familiarity with common office applications is also beneficial.
Is a college degree required to become a hotel receptionist?
A college degree is not always required to become a hotel receptionist. However, having a degree in hospitality management or a related field can provide a competitive edge and open up opportunities for advancement in the industry. Many hotels also offer on-the-job training for entry-level receptionist positions.
What are the working hours like for hotel receptionists?
Hotel receptionists often work in shifts, including evenings, weekends, and holidays, as hotels operate 24/7. They may work part-time or full-time, depending on the hotel’s needs. Flexibility in scheduling and the ability to work under varying hours are important for this role.
How important is customer service in hotel receptionist roles?
Customer service is crucial for hotel receptionists as they are often the first point of contact for guests. Providing exceptional service, addressing guest concerns, and ensuring guest satisfaction contribute to a positive guest experience and can lead to repeat business and positive reviews for the hotel.
Are there opportunities for career growth as a hotel receptionist?
Yes, there are opportunities for career growth in the hospitality industry for hotel receptionists. With experience and additional training, receptionists can advance to positions such as front office supervisor, guest service manager, or even general manager. Developing skills in areas like revenue management, guest relations, and team leadership can pave the way for career progression.
What personal qualities are important for hotel receptionists?
Hotel receptionists should have a friendly and professional demeanor, patience, and the ability to remain calm and composed under pressure. They should be excellent problem solvers, good listeners, and possess strong attention to detail. Being fluent in multiple languages can also be an advantage, particularly in hotels with international guests.
Can hotel receptionists handle difficult situations or customer complaints?
Yes, hotel receptionists are trained to handle difficult situations and customer complaints. They should be skilled in resolving conflicts diplomatically, addressing guest concerns promptly, and finding appropriate solutions to ensure guest satisfaction.
How can I become a hotel receptionist?
To become a hotel receptionist, you can start by gaining experience in customer service roles, such as front desk positions in other industries. Taking hospitality courses or earning a degree in hospitality management can provide you with the necessary knowledge and skills. Additionally, being familiar with hotel management software and having strong communication skills will be advantageous in securing a job as a hotel receptionist.